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Why Invisible Technologies Exists: The Stealth Startup Probl

Katy & TheoEpisode 8 of The AI Race7 min

The AI RaceEpisode 87 min · Katy & Theo
0:00-7:03

In the app you can ask Katy about anything mid-episode, then it picks back up.

It trained most of the world's top AI models, stayed quiet for a decade, then raised a hundred million.

Transcript

Katy

There's a company that claims it has trained more than eighty percent of the world's leading AI models. Cohere. Microsoft. AWS. And in twenty twenty-two, OpenAI hired it to help fix ChatGPT's hallucinations. Most people have never heard its name.

Theo

Okay, that's a weird sentence. Eighty percent? And no name recognition?

Katy

The name is Invisible Technologies. Which... is either the best or worst branding decision in Silicon Valley, depending on the day.

Theo

They committed to the bit.

Katy

Founded October twenty fifteen by a guy named Francis Pedraza. Cornell grad. And his first company was a total failure — an app called Everest, a personal goal-tracking thing, backed by Peter Thiel. It shut down in twenty fourteen because users just... stopped coming back.

Theo

What's his takeaway from that?

Katy

He told Inc. magazine, joking: "Have a business model."

Theo

Fair.

Katy

So Invisible starts as a ten-thousand-dollar-a-month virtual chief of staff service for CEOs. He wrote later that they thought nobody would sign up. They got five clients and a waitlist, raised five hundred thousand dollars... and the model collapsed within six months because they couldn't actually do the work efficiently.

Theo

So it died.

Katy

No — it mutated. From April twenty sixteen to August twenty seventeen they worked with exactly ONE client. One. And in that time they built over fifty internal processes and something they called the Digital Assembly Line.

Theo

Which is what, in English?

Katy

Break a company's workflow into tiny steps. Pedraza calls them Legos. Automate every Lego you can. And where software chokes — the messy edge case, the judgment call — you drop a human in. A global network of subject-matter experts.

Theo

Hang on. That's... a staffing agency with software on top. Why is that a two-billion-dollar company?

Katy

That is the exact objection he got from investors. And here's the turn: when he pitched, VCs told him "services" was a dirty word. They wanted recurring revenue, high margins, infinitely scalable from day one. He didn't get the money.

Theo

And he... ignored them?

Katy

He decided the pushback WAS the opportunity. If every investor flinches at the same word, that's a blind spot, not a flaw. So he kept building the unfashionable thing. Quietly. Profitably.

Theo

Profitably? That's not a sentence you hear in AI.

Katy

Twenty twenty-one, profitable. And then two moments made them. March twenty twenty: DoorDash calls. Pandemic's starting, restaurants are flooding onto delivery, and somebody has to type in every menu and every price. Invisible's own case study says they sped up onboarding by two hundred thirty-three percent.

Theo

Humans typing in menus. The glamorous AI frontier.

Katy

And then twenty twenty-two. OpenAI hires them for reinforcement learning from human feedback on what becomes ChatGPT — specifically to cut down factual errors. Hundreds of contractors, titled "advanced AI data trainers."

Theo

What did the job actually look like?

Katy

You read conversations between the model and users. You flag anything incorrect, illegal or offensive. You score responses one through seven — factual accuracy, grammar, harassment. And then you write what you think the ideal answer would have been. That goes to OpenAI.

Theo

So the thing that feels like magic when you type into a chatbox is partly... a stranger grading essays on a scale of one to seven.

Katy

That's the whole thesis of the company, said out loud. Pedraza did something else unusual too — he borrowed against the business to buy out the early venture investors. As of February twenty twenty-five, about three hundred current and former employees held fifty-five percent of it.

Theo

The employees own the majority. That's genuinely rare.

Katy

Then January twenty twenty-five, new CEO: Matthew Fitzpatrick, who ran QuantumBlack Labs at McKinsey, overseeing a thousand engineers. Pedraza stays chairman. And on September sixteenth, twenty twenty-five, they announce one hundred million dollars in growth funding, led by Vanara Capital — a brand-new firm spun out of TPG. It was Vanara's first public deal.

Theo

What's the valuation?

Katy

Bloomberg reported more than two billion, citing people familiar. The company itself didn't put that number in its press release — it said total capital raised, one hundred forty-four million, and twenty twenty-four revenue of one hundred thirty-four million, more than double the year before.

Theo

So a ten-year-old company only raised a hundred and forty-four million total. That's... restrained.

Katy

That's the point. And Fitzpatrick's pitch is blunt: enterprises are spending vast sums on AI and few are making it work. Invisible's own site claims as many as ninety-five percent of AI projects fail — because companies drop models into messy systems without doing the human work first.

Theo

So why stay stealth for a DECADE if the story's this good?

Katy

Because the story only became good recently. For most of that decade, "we put humans inside the automation" sounded like an admission of failure. Now it's the product. In March twenty twenty-six they bought WeCP, a technical-assessment platform, to verify that their experts are actually experts. In January twenty twenty-six they joined the World Economic Forum. Fitzpatrick's line, January fifth: humans will stay involved in data creation for decades.

Theo

So the invisibility wasn't modesty. It was waiting for the market to catch up.

Katy

The company's own about page says it best, almost smugly: the companies that win won't be the ones that use AI. They'll be the ones that stopped needing to talk about it.

Theo

Which is a strange thing to put on a website.

Katy

Every time a model feels effortless to you, somebody was paid to make it look that way. The whole industry's built on a layer nobody photographs. Invisible just named itself after it.

Sources

Katy and Theo researched this episode from these sources.

  1. Invisible Technologies Newsroom | Press & Company Updates
  2. Report: Invisible Business Breakdown & Founding Story | Contrary Research
  3. Invisible Technologies raises $100 million
  4. Invisible Technologies Raises $100 Million to Power the Next Generation of AI Infrastructure for the Enterprise
  5. About Invisible Technologies | We Make Enterprise AI Work
  6. How Francis Pedraza Built Invisible Technologies Into a $2 Billion AI Unicorn
  7. Scale AI Rival Invisible Technologies Valued at Over $2 Billion - Bloomberg
  8. The Strategy For 2019, 2020 and Beyond.
  9. WeCP, built by Abhishek Kaushik, gets acquired by Invisible to train AI models - The Economic Times
  10. Invisible Technologies
  11. Enterprises are spending vast sums on AI, few are making it work. We raised $100M to change that.